The law is changing in June 2014 if you sell to consumers

Wed 21st May 2014

Before you buy:

• consumers should get clear information before they buy: this also applies to ‘distance selling’ – selling over the phone or the internet.

While you’re buying:

• consumers shouldn’t pay excessive fees (such as excessive credit card fees) when paying a seller – regulations that prohibit traders charging consumers ‘above cost’ payment surcharges (The Consumer Rights (Payment Surcharges) Regulations 2012) came into force on 6 April 2013.

After you buy:

• if you’ve bought away from a trader’s place of business - over the internet, or in your own home for example - you get the right to an increased ‘cooling off period’ of 14 days after buying
• no excessive phone charges when you ring a seller about an existing contract.

Additional payments:

• No additional payments unless the consumer expressly agrees to them.