Online shoppers' new rights come into force.
Online shoppers now have longer to cancel orders while complaints calls should be cheaper, under laws that take effect on Friday.
The cooling-off period for an online order has been extended to 14 calendar days from seven working days.
Shoppers can claim a full refund during this period without having to give a reason for the cancellation.
Companies must also offer phone lines that cost no more than a local call for customer inquiries or complaints.
The rules see the final stage of implementation of the EU Consumer Rights Directive.
Read more: www.bbc.co.uk/news/business-27833551