Online shoppers' new rights come into force.

Tue 17th Jun 2014

Online shoppers now have longer to cancel orders while complaints calls should be cheaper, under laws that take effect on Friday.

The cooling-off period for an online order has been extended to 14 calendar days from seven working days.

Shoppers can claim a full refund during this period without having to give a reason for the cancellation.

Companies must also offer phone lines that cost no more than a local call for customer inquiries or complaints.

The rules see the final stage of implementation of the EU Consumer Rights Directive.

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